I can't send or receive emails, why? Symptoms I can't send or receive any emails. Cause Outlook Express may be set up incorrectly or trying to access a different ISP mail account Solution There are several solutions to this problem check all of the solutions below. Solution 1. Check that the mail server settings are correct. Solution 2. Check that you are not trying to access a different ISP's mail server. This is done by the solution below Open Outlook Express Click on TOOLS menu Click on ACCOUNTS Click on MAIL tab Highlight the account for your other ISP and click PROPERTIES Take the TICK out of "Include this account when doing a full Send and Receive" Click on APPLY and then OK Click on CLOSE Solution 3. You may be in Offline mode, you need to go online to send and receive. You should be prompted to do this when you click on Send and Receive. To start the Dial-Up-Networking connection manually follow these steps. Double click MY COMPUTER Double click DIAL UP NETWORKING Double click on FREESERVE